Terms & Conditions

Terms and Conditions Client Responsibilities (your responsibilities) Health Disclosure: Clients must complete a booking form and disclose any medical conditions or injuries that could affect their ability to exercise safely or to receive a massage treatment (as appropriate). Punctuality: Clients should arrive on time for sessions to allow for the full training plan to be executed. Attire: Clients are required to wear appropriate, non-restrictive clothing and suitable footwear. Commitment: Both trainer and client must commit to the training program for optimal results. Trainer Responsibilities (my responsibilities) Programme Design: The trainer will use their knowledge and skills to design a safe and effective program based on the client's goals, fitness level, and preferences. Equipment and Venue: The trainer will provide necessary equipment and arrange appropriate venues for sessions. Confidentiality: All client information will be kept private and confidential, with appropriate measures in place as required by the Data Protection Act 2018. Risk and Liability Inherent Risks: Acknowledge that strenuous exercise carries inherent risks of injury, and the client understands these risks. Disclaimer: The trainer is not responsible for injuries unless caused by their gross negligence or intentional act. Cancellation Policy Client Cancellations: The notice period required for cancellations is 48 hours. Any late cancellations or no-shows, will be subject to forfeiting the session fee. Trainer Cancellations: If for any reason I need to cancel a session at late notice, clients will be offering a free additional session or a full refund. Fees and Payments Payment Structure: Costs for sessions are detailed on the website when booking. Please review the costs and methods of payment available for each type of session. Payment Due Dates: Payments must be made before any booked session. Non-Refundable Policy: Sessions are non-refundable once purchased, although transfers within the specified notice period can be made. Consumer Rights (for Consumer Contracts) Regulation Compliance: The terms comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  Intellectual Property and Marketing Marketing Consent: Permission will be gained before any use of client photos or videos. Content Ownership: The Brain Body Mindset method and all online content is the property of Charlotte Lattin and cannot be used without permission. Agreement and Acceptance Binding Agreement: This agreement becomes binding by you accepting the terms during registration. Non-Transferable: Without explicit approval from Charlotte, the services cannot be transferred to another individual.